Privacy Policy

Last updated: July 21, 2025

1. Who Am I

North London Home Physio
Tel: 07956756795
Email: sara-levy@hotmail.com
Website: https://northlondonhomephysio.com/

I provide physiotherapy services at home.

2. What Data I Collect

I may collect the following personal data:
– Name
– Contact details (email address, phone number, postal address)
– Health information (only if you contact us to request treatment)
– IP address and usage data (through cookies and analytics tools)

3. How I Collect Your Data

I collect data in the following ways:
– When you fill out the contact form
– When you call or email me
– When you book a session
– When you browse the website (via cookies and analytics)

4. Why I Collect Your Data

I collect your data for the following reasons:
– To respond to your enquiries
– To provide physiotherapy services
– To manage appointments and billing
– To comply with legal or regulatory obligations
– To improve the website and services

I will only process your personal data when we have a lawful basis to do so under GDPR (e.g., your consent, a contractual obligation, or a legitimate interest).

5. How I Store and Protect Your Data

Your data is stored securely, and access is limited to authorised personnel only. I use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

6. Sharing Your Data

I do not sell or rent your personal data to third parties.
I may share your data with:
– Healthcare professionals involved in your care (with your consent)
– Our service providers (e.g., booking or billing platforms)
– Regulators or law enforcement (only where legally required)

All third-party service providers are GDPR-compliant and only process data on our behalf.

7. Your Rights Under GDPR

You have the following rights:
– Right to access – You can request copies of your personal data.
– Right to rectification – You can request correction of inaccurate or incomplete data.
– Right to erasure – You can ask me to delete your personal data.
– Right to restrict processing – You can ask me to limit the use of your data.
– Right to data portability – You can request to receive your data in a structured, commonly used format.
– Right to object – You can object to how I use your data under certain circumstances.
– Right to withdraw consent – You can withdraw your consent at any time, where processing is based on consent.

To exercise your rights, please contact us at Email: sara-levy@hotmail.com

8. Cookies and Analytics

The website uses cookies to improve user experience and analyse website traffic. You can control cookies through your browser settings. Please refer to our [Cookie Policy] for more details.

9. How Long I Keep Your Data

I retain your data only as long as necessary for the purposes described in this policy and in accordance with legal requirements.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

North London Home Physio
Email: sara-levy@hotmail.com

Phone:  07956756795

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Website: https://www.ico.org.uk